Frequently Asked Questions
Discounts must be applied at the time of purchase. We regret we are unable to offer refunds. However, in the event that you can not use your purchased ticket, we are happy to offer credit for a future performance.
Cell Phones & Cameras
Photos, videos and audio recordings are not permitted during any performance unless permission is explicitly granted. This restriction not only honors Commonweal’s contractual obligations with the plays’ rights holders, it is also a common courtesy that avoids distracting your fellow audience members as well as the performers on stage. Please remember to SILENCE cell phones prior to the show.
During the peak tourist season, street parking can be difficult to find. Additional parking is available at the bass pond (the large lot at the bottom of the hill on County Road 8) as well as at Sylvan Park.
We are proud to offer assisted listening devices, large-print programs, special seating for those with mobility impairments and ASL-interpreted and audio-described performances. For details, check with our front-of-house staff or click here for more detailed information.
Our theatre lounge is open an hour before the show, during intermission and again after evening performances, serving a variety of beer, wine, other beverages and snacks. For your convenience, you can pre-order your intermission concessions. Food and beverages are not permitted in the theatre.
Learn more about the show
Free study guides and programs are available to enhance your enjoyment of our productions – ask at the box office. And don’t miss our context videos, playing in the lobby and on this website on each production’s page.
You’ll see all sorts of dress at the Commonweal. The rule of thumb is: wear what makes you most comfortable. There is a coat rack at the north end of the lobby. PLEASE NOTE: The temperature in the theatre can be cool – it is advisable to bring a jacket or sweater.
We offer post-show discussions with the cast and director after certain preview and all student matinee performances.
Children at the Theatre
Though the Commonweal strives to offer performance options suitable for the entire family, the age-appropriateness for each show does vary. Contact the box office if you have questions about specific shows.
It is the policy of the Commonweal to permit no firearms in the theatre. All firearms, legally permitted or not, are prohibited in the building. (We do keep a small number of prop guns—which cannot fire bullets—in safe storage under lock and key unless they are in use in a performance).
Connect to the Commonweal
Like us on Facebook, follow us on Instagram, follow us on Twitter, subscribe to our YouTube channel and our blog Drama Unfolds!
Our website hosts our videos, study guides, reviews and more. And sign up at the box office for our newsletter News & Notes.
I lost my link!
The link to the performance is in your confirmation email. Try looking through your email for an email from Boxofficemanager@Commonwealtheatre.org.
I still can’t find it. But I have a few days.
We can resend the link to you. Contact our box office by emailing Tickets@Commonwealtheatre.org or calling 800.657.7025.
I can’t find it and the show’s starting! What can I do?
Give the box office a call at 800.657.7025. Or email Webmaster@CommonwealTheatre.org. We’ll get it to you as soon as possible.
I missed the show. Now what?
Not a problem. We’re streaming every Saturday night and we’re happy to schedule you for a future run.